REFUND & CANCELLATION POLICY

Obinag Digital Marketing Agency offers a modest and easy to understand refund policy. The information you desire is segmented into three sections – One Time Submission, Monthly SEO Service, Non-Refundable Entries.

ATTENTION: Please read this Refund Policy of our Service carefully before acquiring our services or using our website or any third party marketplace(s), related with our business name. Due to the self-assurance and confidence we have in our work-style, we offer a complete money-back guarantee. The refund policy herein is only valid to customers who have acquired our products / services using their original billing details, contact and project details.

In case you face any dissatisfaction with our services, please contact support@Obinag.com for assistance. We will try our best to figure out and limit/eliminate your reasons for dissatisfaction.

All refunds will be sent via the same mode of payment that is used by the client. It should be noted that money back guarantee is never offered for off-page work (link building projects, social media promotion, inbound marketing, and content development and PPC campaigns.

ONE TIME SUBMISSION:

If you are not satisfied with our products and services, we will issue you a full / partial refund for certain “Refundable” Products. However, before you request for a refund, please make sure you have done the following procedure(s):

* Contacted our Helpdesk to seek assistance with your problems and to offer a solution for your challenge.

* Submitted the refund request within 14 days of initial Link Report receipt.

* Provided a valid reason for the claim of the refund and your dissatisfaction.

* Provided a valid report against an unauthorized or fraudulent charge ( if any ).

It should be noted that after the purchase of Obinag Digital Marketing products and services a notification is sent to you estimating the delivery date (working days) of Link Report. The aforementioned date should only be considered as estimation; the Link Report may however be delayed due to technical mishaps, high volume of work or other unforeseen factors beyond our control.

Once you have filed a refund ticket with support@Obinag.com, please be patient as the Customer Care response time can range from 24-72 Hours. During this time, you will either be contacted by the customer care to inform you that your Refund has been initiated or they will call to gather more information about the refund ticket if they deem necessary.

MONTHLY SEO SERVICE:

Cancellation –Obinag Digital Marketing Monthly Service can be cancelled with a 30days notice after the 30 days of othe signed contract by contacting the Customer Care and informing them about the same.

Once you have filed a cancellation ticket with support@Obinag.com, please be patient as the Customer Care response time can range from 24-72 Hours. During this time, you will either be contacted by the customer care to inform that your Cancellation has been successful or they will call to gather more information about the cancellation ticket if they deem necessary.

Refund – If you are not satisfied with the Obinag Digital Marketing Monthly SEO Campaign, we will issue you a full or partial refund of the latest billed monthly charge provided you have followed the aforementioned procedure:

* Contacted our customer care for assistance with your challenge / to find a solution for your dissatisfaction.

* Submitted the refund request within 14 days of initial Link Report receipt.

* Provided a valid reason for the claim of the refund and your dissatisfaction.

* Provided a valid report against an unauthorized or fraudulent charge ( if any ).

NOTE: A Monthly SEO Service refund request will only be initiated for the current month’s open project; no refund will be approved for the previous month unless the actual refund claim was filed within the 14 days prior timeframe.

NON-REFUNDABLE ENTRIES / EXCEPTIONS:

Obinag.com ( Aslo known as Obinag Digital Marketing Agency)  may, but is not under any obligation to, honor requests for refund claims under the following reasons:

NON-DELIVERY OF THE PRODUCT – Due to technical reasons with email service or third-party data transfer services, you did not receive the delivery email from Obinag.com and refund claim cannot be filed without proper evidence that you did not receive the final product. In case such an issue occurs, please contact customer care to retrieve your final product with the following as proof:

Payment Transaction ID

Order Number

A proof of email report

DOWNLOAD ISSUES – If due to technical reasons with Internet providers or third-party data service providers you are unable to download the final project reports or sample data, you cannot file a refund claim. Obinag.com advises that you contact the customer support so that they can guide you through the possible solutions to download the final project report. These types of problems are usually client side so no refund is applicable.

IRREPARABLE DEFECTS WITH REPORTS AND DATA – The products and services have been thoroughly checked by Obinag.com before the final release, still unexpected errors can occur from time to time. In case of such mishaps, please file a support ticket regarding assistance. The situation will be weighed and if it is deemed to be fit by Obinag.com a refund policy will be initiated.

PRODUCT NOT-AS-DESCRIBED – Requests in the following category are addressed on a case-by-case basis and is subject to the approval of Obinag.com To avert such claims from occurring, Obinag.com requests clients to check free samples (video overviews, demo links, screen shots, product samples, etc.) of individual products / services before making a final deal.

Additional non-returnable / Non- Refundable items/services:

Any types of off-page SEO campaigns / Link Building /Disavow packages/ Enterprise SEO Package , Link Placement related Services.

Digital contents such as articles, blog content, press release, copywriting contents.

Inbound marketing digital services such as eBooks, documents, infographic visual, video and other informative content.

Domain Registration and related expenses such as WHOIS Protection, Private name servers, Dedicated IP cost.

Project basis Ecommerce and e-Marketing strategic plans costs, Social media, Online Reputation management expenses.

Pay-Per-Click (PPC) Campaigns Setup Fee, Management Fee, Used Adwords Codes, Re-Targeting and eMarketing promotion campaigns Expenses.

Online Reputation Management, PR, Featured news Syndication and Content Distribution services.

Cancellation Of Active Contract / Monthly Subscription

If you are subscribed to one or more of Obinag Digital Marketing Agency monthly packages/services and wish to prematurely cancel your contract with us due to man-made calamities (war, riots, acts-of-terrorism, etc.) or natural disorders (like hurricane, earthquake, flood etc). Please be sure to contact us. 

Any contract can be cancelled with a 30-day notice after the first 30 days of the contract.

Cancellations can be made by contacting support@Obinag.com Upon cancellation, your account will be permanently deleted. Obinag Digital Marketing Agency is not legally bound to serve everyone; it may choose to serve a client at its own discretion. Thank you for your understanding